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Accent Vibes
Accent Vibes

+1 (647) 692-0980

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Return and Refund Policy

Last updated: April 29, 2025

Shopping for your home should be fun—and stress-free! If one of your Accent Vibes pieces isn’t quite the right fit, we’ve made returns and exchanges simple.


1. 30-Day Money-Back Guarantee

  • Timeframe: You may return most items within 30 days of delivery for a full refund or exchange.
  • Condition: Items must be unused, in their original packaging with all tags and accessories.
  • Process: Refunds will be issued to your original payment method once we receive and inspect your return.
     

2. Exchanges & Store Credit

  • Exchanges: Simply let us know if you’d like to swap for another color or style—no extra shipping fee when you exchange within 30 days.
  • Store Credit: Returns received after 30 days may be accepted at our discretion and issued as a one-time store credit.
     

3. Final Sale & Non-Returnable Items

Certain items cannot be returned or exchanged:

  • Items marked “Final Sale” or “Non-Returnable” on the product page.
  • Clearance merchandise
  • Products that have been assembled or installed
  • Open-box item.


4. Damaged or Defective Goods

We stand behind every Accent Vibes product. If your order arrives damaged or with missing parts:

  1. Email us at info@accent-vibes.com within 30 days of delivery.
  2. Include photos of the damaged packaging and the item itself.
  3. We’ll respond within 48 business hours to arrange a replacement or offer a full or partial refund.
     

5. Price Adjustments

  • If an item you purchased goes on sale within 30 days of your order date, we’ll happily refund the difference.
  • Just reach out with your order number and proof of the new price.
     

6. How to Return

  1. Initiate a return: Log in to your Accent Vibes account, locate the order, and click “Start a Return.”
  2. Pack it up: Secure the item in its original box or a similar sturdy package.
  3. Ship it back: Use the prepaid return label we’ll email you.
  4. Get refunded: Once we process your return (usually within 5–7 business days), you’ll see the credit on your original payment method.


7.  Special Return Policy: Outdoor Furniture & Customized Products 

Accent Vibes wants you to love every piece you choose—but because outdoor furniture and customized items are made-to-order or designed for the elements, we can only accept returns if there’s a manufacturing defect. Here’s how it works:

a. Eligibility

  • Covered: Only manufacturing defects (e.g. structural flaws, loose welds, faulty hardware, or material defects) discovered within 30 days of delivery.
  • Not Covered: Damage from weather exposure, improper assembly, normal wear and tear, pet damage, or changes of mind on color, style or fit.

b. Condition for Return

  • Item must be unused and unassembled, with all original packaging and hardware intact.
  • For customized products, any personalized engraving, cut-outs, or finishes must be in the same condition as delivered (i.e., unaltered and unused).

c. How to Report a Defect

  • Email us at info@accent-vibes.com within 30 days of receiving your order.
  • Include your order number, a brief description of the defect, and clear photos showing the issue and packaging condition.
  • Our Customer Care team will respond within 48 business hours with instructions for next steps.

d. Resolution Options

  • Replacement: We’ll send you a new, defect-free item at no additional shipping cost. 
  • Credit: If a replacement isn’t available, we’ll issue a store credit for the purchase price, of full refund on your original payment method.(usually within 5–7 business days)
     

8. Questions?

We’re here to help! If you have any questions about our return policy or need assistance with a return, please contact our Customer Care team at info@accent-vibes.com.


Thank you for shopping with Accent Vibes—we want you to love your home as much as we love helping you decorate it!

Terms and Conditions

OVERVIEW
This website is operated by Accent Vibes (“Accent Vibes”, “we”, “us” or “our”). By visiting accent-vibes.com and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including those additional terms, conditions and policies referenced herein. Please read these Terms carefully. If you do not agree to all of the terms, you may not access the site or use any services.

We reserve the right to update, change or replace any part of these Terms by posting updates to this page. It is your responsibility to review this page periodically for changes. Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.


Online Store Terms

  1. By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given us your consent for any minors in your care to use this site.
  2. You may not use our products for any illegal or unauthorized purpose.
  3. You must not transmit worms, viruses, or any code of a destructive nature.
  4. A breach of any of these Terms will result in immediate termination of your access to our Service.
     

General Conditions

  1. We reserve the right to refuse service to anyone for any reason at any time.
  2. You acknowledge that your content (excluding payment information) may be transmitted unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.
  3. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission.
  4. Headings are for convenience only and do not affect these Terms.
     

Accuracy, Completeness and Timeliness of Information

  1. We do not warrant that information on this site is accurate, complete or current.
  2. Materials are provided for general information only and should not be relied upon as the sole basis for decisions.
  3. Historical information is provided for reference only. We reserve the right to modify site contents at any time.
     

Modifications to the Service and Prices

  1. Product prices are subject to change without notice.
  2. We reserve the right to modify or discontinue the Service (or any part thereof) without notice.
  3. We shall not be liable for any modification, price change, suspension or discontinuance of the Service.
     

Products or Services

  1. Certain products or services may be available exclusively online and may have limited quantities.
  2. All product descriptions, colors and imagery are as accurate as possible but cannot be guaranteed.
  3. We reserve the right to limit sales of any product to any person, geographic region or jurisdiction.
     

Accuracy of Billing and Account Information

  1. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information.
  2. You agree to provide current, complete and accurate purchase and account information, and to promptly update your information as needed.
     

Optional Tools

  1. We may provide you access to third-party tools over which we have no control.
  2. These tools are provided “as is” without any warranties. Your use of optional tools is at your own risk.
     

Third-Party Links

  1. Content, products or services available through our Service may include materials from third-parties.
  2. We are not responsible for examining or evaluating the content or accuracy of such third-party materials.
     

User Comments, Feedback and Other Submissions

  1. By submitting comments or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, edit, publish and distribute your submissions.
  2. You agree that you will not submit any content that violates any third-party rights or contains malware.
     

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here.


Errors, Inaccuracies and Omissions

Occasionally there may be errors or omissions in pricing, promotions or product information. We reserve the right to correct any errors without prior notice and to cancel orders if necessary.


Prohibited Uses

You may not use the site or its content for any unlawful purpose, to harass or defraud others, to infringe on intellectual property, to upload malicious code, or to interfere with site security. We reserve the right to terminate your access for violations.


Disclaimer of Warranties; Limitation of Liability

  1. The Service and all products are provided “as is” and “as available” without any warranties.
  2. In no event shall Accent Vibes or its affiliates be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the Service.
     

Indemnification

You agree to indemnify and hold harmless Accent Vibes and its affiliates from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms.


Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be struck and the remaining provisions shall remain in full force and effect.


Termination

  1. These Terms remain in effect until terminated by you or us.
  2. We may terminate or suspend your access immediately, without prior notice, for any reason.
     

Entire Agreement

These Terms, together with our Privacy Policy and any other policies posted on our site, constitute the entire agreement between you and Accent Vibes regarding the Service.


Governing Law

These Terms and any separate agreements shall be governed by and construed in accordance with the laws of Canada.


Changes to Terms

We reserve the right to update or replace these Terms at any time. It is your responsibility to review them periodically. Continued use of the Service after changes constitutes acceptance.


Contact Information

Questions about these Terms should be sent to us at info@accent-vibes.com.

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